FAQ

The term ‘Managed Services’ refers to a business model where an external service provider, known as the Managed Service Provider (MSP), takes on the responsibility of managing and maintaining various IT functions for another company or organization. Read more on our Managed Services page.

Managed services can encompass a wide range of services, including but not limited to network monitoring and maintenance, data backup and recovery, cybersecurity, software updates and patch management, help desk and IT support, cloud services management, vendor management, and IT strategy and planning.

Managed Services offer several key benefits for business. First, they lead to cost savings compared to maintaining an internal IT team, as organizations pay a predictable monthly fee without the expenses of hiring, training, and providing benefits to employees. Second, businesses gain access to a team of skilled professionals with diverse expertise, ensuring efficient IT solutions without the need for constant skill development investments.

Additionally, managed service providers employ proactive maintenance, identifying and addressing potential issues before they escalate, which minimizes downtime and enhances productivity. By outsourcing IT management, businesses can focus on core objectives, driving growth and innovation while leaving IT concerns to the experts. Lastly, IT managed services are highly scalable, enabling businesses to adjust resources according to changing demands, providing a competitive edge for their growth and expansion.

Managed Services can be a good fit for various types of business, regardless of their size or industry. Our typical client has at least 5 workstations and utilizes their computers, network, and internet for daily operations. Ultimately, any business that values reliable, secure, and efficient IT operations can benefit from managed services. It allows companies to focus on their core competencies while leaving IT-related tasks to IT professionals. Find out if this is you here.

Although healthcare IT is the focus, Beetoobi IT Solutions serves a variety of industries in Virginia, North Carolina, and Colorado including agriculture, manufacturing, construction, and education.

Yes, for managed clients Beetoobi IT Solutions offers 24/7/365 monitoring and maintenance, as well as emergency after-hours support.

You can expect a fast response and resolution on any IT-related problem you are experiencing. We pledge to respond to your request for help within 120 minutes or less during the workweek, and within 6 hours on weekends and evenings.

Beetoobi IT Solutions primarily supports customers located in North Carolina and Virginia. However, our services are not limited to these specific geographic locations. We are fully equipped to remotely support any client located anywhere in the United States. Regardless of your location within the country, you can count on Beetoobi IT Solutions to provide you with comprehensive and reliable IT support.

We have remote options available for all clients, and on-site options for clients within a reasonable distance. 24/7/365 help desk support is available to all fully managed clients.

For organizations with existing in-house IT personnel, we offer a service called Co-Managed IT. Co-Managed IT is a collaborative approach to IT support, combining the strengths and expertise of your internal IT team with the strengths and expertise of Beetoobi IT Solutions. This partnership can lead to cost savings, improved efficiency, and a more robust and secure IT environment for your organization. Learn more on our Co-Managed IT page.

You can read testimonials and feedback from real clients on our Testimonials page.

Give us a call at 434-446-1035 or fill out the form to the right to get started!